No hidden fees, no extra fees, no surprises.
Please note that individual sellers and retailers on 19nOut.com have their own processing time and shipping method
and as such processing time and delivery providers and delivery time will vary accordingly.
Some items take 3 to 7 days to arrive to your door while others may take up to 39 business days to arrive to your door..but will be worth the wait.
You can view the processing time, shipping method and estimated delivery date on each seller’s profile page.
If you encounter an issue with a transaction (such as a non-delivery or an item not being as described),
we ask that you first contact the seller directly to work towards a resolution. Most sellers are happy to quickly resolve issues.
While it’s our hope that both the buyer and seller will come to a mutual resolution, we can’t guarantee this will be the case.
In the event that you’re unable to get in touch with the seller or If you were unable to resolve the problem with the seller,
you can Escalate the Dispute to us by submitting a return request within 19nOut's system by clicking on Returns. at the bottom of page.
Before ordering, it is best to locate and get familiar with the seller’s Returns & exchanges policy. You can view this information by clicking the Policies or on an individual listing page.
Specific questions about a shop’s policies are best answered by the seller. You can use Conversations to contact the seller prior to ordering to get clarification.
Returning an Item
It’s important to have a return agreement with the seller before you ship an item back. This means you’ll want to ensure that you have the following:
Confirmation from the seller via Conversations or 19nOut's case system that they’ll accept the return
A return shipping address provided by the seller
The timeframe in which the seller expects to receive the returned item
An agreement determining which party is responsible for the cost of return shipping (the buyer or the seller)
We also recommend holding on to all records of return shipment (like tracking information or a postal receipt)
If you are unable to resolve the problem with the seller, you can Escalate the Dispute to us by clicking on the Returns link at the bottom of page.